Turnaround Time

Standard turnaround time is 7-10 business days from the approval of the order confirmation and the receipt of payment. This timeframe is an estimate and not guaranteed. If you are providing the garments for your order, the turnaround time starts from the date we receive the goods, not before. Additional finishing services, such as inside tag relabeling, folding, poly bagging, or other special requirements, can extend the turnaround time.

The following items may be subject to a longer turnaround time beyond our standard terms:

• Missing vital information on the original purchase order (PO)
• Missing project materials (e.g., hang tags, carton labels)
• Finishing services (e.g., folding, tagging, stickering)
• Failure to quickly clear an order hold
• Missing or improperly received blank garments
• Individually bagged garments when not disclosed on the PO
• Delayed approval of a pre-production sample (PPS)
• Process or specialty prints (e.g., CMYK, simulated process, foil)
• Delayed approval of the order confirmation (quote)
• Delayed payment or account billing hold

Please notify us of any specific in-hand due dates you may have when placing your order. Requested deadlines do not automatically become effective unless explicitly requested and approved prior to placing your order.

Why this policy?  Our production schedule often fluctuates because of the large volume of orders we receive and process. As with any manufacturing operation, the sooner an order is put in the queue the faster it will move forward into production. While we do everything within our ability to maintain a shorter-than-average turnaround time, each order can present unforeseen challenges which can cause delays. This window of time for turnaround offers a more realistic time frame for the completion of an order.

RUSH ORDERS:

If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options. 

A turnaround in 5 business days: +30%

A turnaround in 3 business days: +50%

A turnaround in 1-2 business days: +100%

Rush order spaces are limited. Rush Orders are not always possible and must be approved by All-County Apparel. Rush charges apply to production time only. If an order is being shipped, All-County Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by All-County Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used.

We do not offer same-day printing services.

Why this policy?  Our production schedule operates at 90%+ capacity year-round.  This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.

PEAK SEASON:

• 5 Day - 50% upcharge
• 7 Day - 30% upcharge

UNDERSTANDING DUE DATES:

Ship Date: The ship date, highlighted in yellow, is located at the top left of the invoice. This section will indicate whether the order is firm or requires rush service and specify the date the order will ship from our facility to meet your in-hand date (IHD).

Customer Due Date (IHD): The customer due date, highlighted in pink, is found on the upper right side of the invoice. This date reflects the in-hand date, specifically the date in which the recipient will receive the order.

*While it is possible for your orders to be shipped earlier than the specified dates, it is uncommon for the deadlines to be missed. In the rare event of a delay, you will be promptly notified. If you have any questions, please e-mail support@allcountyapparel.com.

Ground Transit Times (in Days)